WC Smith Resident Experience

Apartment living can be hard to keep up with sometimes; from announcement emails, sending maintenance requests, or remembering passwords to pay your rent each month. We understand that it can be overwhelming. What if there was an app you could use to make everything a little simpler?

Welcome to the WC Smith Resident app! This application is a helpful tool you can use to communicate with your on-site team more efficiently. With this service, you will be provided with instant access to manage all of your apartment needs right at your fingertips.

Here are some WC Smith Resident app features: 

• 1. STREAMLINED COMMUNICATION

  More efficient communication between you and your on-site team. Community messages will be pushed straight to your phone and click to call is available through the contact us tab.

• 2. RENT PAYMENTS

  Pay your rent and access all of your payment history from the interactive rent dashboard.

• 3. MAINTENANCE REQUESTS

  Maintenance requests made easier! Just submit, comment, and view the status of your work orders.

HOW DO I ACCESS THE WC SMITH RESIDENT APP?

You can easily download The WC Smith Resident application through the App Store or Google Play by searching WC Smith.

PLEASE NOTE: You will need to enter the cell phone number associated with your resident portal account for authorization. Once the authorization code is submitted, you will have full access to all of the application features.

WC SMITH APP FAQS

• Who is the WC Smith App for?

  The WC Smith Resident App is for all current WC Smith Residents.

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  Is this app compatible with my phone?
  

• The WC Smith App is available to all Apple and Android device users.
  
  

• Do residents need to create a new log-in for the WC Smith Resident App?

  No, residents will use their existing resident portal credentials to log-in the app.
  
  

• What can residents do in the app?

  Residents can do anything they would normally do in the resident portal.  Examples include: make rent payments, submit maintenance requests, view community events, and announcements, sign documents, and more!
  
  

• Will I need to enter my password every time I open the app?

  No, you can use Touch ID and Face ID with iOS devices and with fingerprints or face recognition on Android devices to log in to the Resident app.
  
  

• What do I do if I forgot my log-in credentials?

  If you forget your password, click the forgot password link under the log-in, and you should receive an email to reset your password immediately.

  If you believe you registered using the wrong email address, contact your leasing office to correct your email address and ask them to re-invite you to the resident portal.

• Can I set up auto-pay in the mobile app?

  Yes, automatic payments can be set up and scheduled.
  
  

• Will I receive a receipt for payments made through the WC Smith resident app?

  Yes, when you submit payments through the resident app, youll receive a message stating the payment has been received, you can also view your payment history from the Recent Activity page.
  
  

• Can I split payments with other occupants/roommates in the app?

  Yes, you can make a partial payment.

• Can I submit a maintenance request through the app?

  Yes, you can also see if the request has been completed and view previous service requests. Additionally, you can share photos or voice notes related to the request.
  
  

• Can I contact site staff through the app?

  Yes, there is a contact us section in the app that will automatically allow you to call the community.